Returns
You are eligible to initiate a return of full-priced items purchased on BEARE PARK within 14 days of receiving your order.
Returned items must be unworn, unused and in perfect condition with all original tags and packaging intact. Items that are returned otherwise, may be rejected and returned to the customer.
BEARE PARK does not provide return labels, and it is the responsibility of the customer to return the order using a shipping method of their choice.
Full-price items purchased in-store can be returned for a credit note or exchange within 7 days of purchase with a receipt. Garments must be in original condition, with tags attached. Any garments that have been worn, damaged, altered or washed will not be accepted.
No refunds will be given for in-store purchases unless deemed faulty.
For the return of full-priced items customers are eligible for either an exchange, refund or credit voucher.
Items must be returned within 14 days of receiving and unworn, unused and in perfect condition with all original tags attached.
Full-price items included in a temporary promotion are non-refundable, unless in the event of the item being faulty. An exchange or store credit will be issued if you choose to return any purchases made during a promotional period or using a code.
Please note, first time purchases using the Welcome code only are eligible for a full refund, subject to this Returns Policy.
Final sale refers to items that are marked to clear. These items are marked with 'Final Sale' in the product description. Final sale items are not eligible for return, unless in the event of the item being faulty. We recommend choosing carefully to avoid disappointment and reaching out to our online team for assistance prior to purchasing for size and style advice. By purchasing a final sale item, you agree to these terms.
If your order qualifies for a refund you will be credited back on the original payment method less the cost of postage on your initial order.
Please allow 5 business days once the refund has been issued for this amount to appear in the relevant account. If you made your purchase using an online gift or credit voucher you will be issued a new credit voucher to spend online.
Credit vouchers will be issued at the full amount of the purchase price minus shipping All credit vouchers will be emailed to the recipient with a unique code to use online. Valid for 3 years.
We offer size exchanges for full price items. You will be prompted to select your new size when submitting your return online, and we will ship your new item as soon as your return is accepted by Australia Post.
Please note, your new size is not reserved until Australia Post receives your return so to avoid disappointment we recommending dropping off your return as quickly as possible.
If you wish to exchange your item for a different style, please contact customercare@bearepark.com
For Australian returns, please use our Returns Portal. You will be required to send your return back through a shipping method of your choice.
We recommend using a traceable service with signature required upon delivery as BEARE PARK cannot be held responsible for lost return parcels.
If you require assistance submitting your return please don’t hesitate to contact the team on customercare@bearepark.com
For international returns, please use our Returns Portal. You will be required to send your return back through a shipping method of your choice.
We recommend using a traceable service with signature required upon delivery as BEARE PARK cannot be held responsible for lost return parcels.
If you require assistance submitting your return please don’t hesitate to contact the team on customercare@bearepark.com
All garments and items sent for online orders are quality checked before dispatch. In the unlikely occurrence that you receive an item that is less than perfect please contact our online team at customercare@bearepark.com with images and a description of the fault.
If you have received your online order and the contents don’t match what you ordered please contact our online customer care team immediately at customercare@bearepark.com.
If you have purchased using either Afterpay or ZipPay and your return qualifies for a refund you will be credited back through your chosen platform. If your return requires a credit voucher you will continue to make payments until the item is paid for and we will issue you a credit voucher as usual when we receive the return.
NEED HELP?
Email: customercare@bearepark.com