CAREERS
As the E-commerce and Client Services Coordinator at BEARE PARK, you will be integral to the growing success of our online operations. You will ensure the seamless execution of e-commerce processes and deliver exceptional customer service to enhance our digital presence.
This role offers a dynamic blend of operational and strategic responsibilities, allowing you to make a direct impact on the growing success of BEARE PARK while refining your skills in a fast-paced, results-driven environment.
Your responsibilities will include, but are not limited to:
- Oversee the end-to-end e-commerce fulfilment process, ensuring timely, accurate order processing and delivery to customers.
- Coordinate with internal teams to monitor and manage inventory levels, ensuring product availability and smooth order fulfilment operations.
- Ensure all online orders are processed in line with company policies and customer expectations, maintaining a high standard of service.
- Regularly review and optimise fulfilment procedures to improve efficiency and support an exceptional customer experience.
- Regularly conduct website audits, ensuring the website is optimised for seamless user experience.
- Support in the coordination of promotional activities, discounts, and sales events.
- Responsible for the end-to-end product enrichment process, including product descriptions, data points, and imagery, ensuring alignment with the brand’s digital merchandising strategy.
- Manage online product merchandising and categorisation by regularly reviewing the website to ensure product content is accurate and new arrivals, best sellers, and sale items are accurately represented.
- Coordinating product samples for photoshoots, press opportunities, and marketing campaigns, ensuring timely preparation and delivery.
- Oversee inventory receipt, conducting thorough quality checks (QCs) to ensure products meet brand standards.
- Track and analyse product performance, reviewing metrics such as conversion rates, inventory turnover, and customer feedback, providing data-driven insights to optimise product offerings and sales performance.
- Provide exceptional customer support across all channels (email, social media, phone) by promptly addressing inquiries, resolving issues, and responding to feedback with professionalism and efficiency.
- Act as a primary point of contact for customer concerns, ensuring each interaction aligns with BEARE PARK’s high standards of service and reflects the brand’s commitment to customer satisfaction.
- Proactively engage with customers to ensure a seamless and positive experience, offering tailored solutions to meet their needs.
- Maintain clear, effective communication with clients, keeping them informed on order statuses, returns, exchanges, and any issues that may arise.
- Continuously seek ways to improve the customer service process, collaborating with the team to implement feedback and enhance the overall customer experience.
- Monitor, analyse, and report on the performance of social media campaigns using tools such as Google Analytics and platform insights.
- Track key metrics, including engagement, conversion rates, and customer feedback, to evaluate campaign effectiveness and optimise strategies.
- Provide regular performance reports to the Brand Manager, offering actionable insights to improve content strategies and drive business growth.
- Use data-driven analysis to inform decision-making and enhance both customer engagement and operational performance.
Key Requirements:
- A detail-oriented, proactive individual with strong communication, problem-solving, and time-management skills. Can handle multiple priorities in a fast-paced, dynamic environment, both independently and as part of a team.
- 2+ years of experience in e-commerce operations, client services, or a related field.
- Proficiency in Shopify and web analytics tools such as Google Analytics.
- Prior experience in customer service or client-facing roles in luxury fashion is highly desirable.
To be considered for this opportunity, please submit your application either via the link above or by emailing your CV and a cover letter to abbey@bearepark.com. In your cover letter, kindly provide a brief introduction about yourself and explain what motivates you to apply for this role.
Only successful candidates will be contacted.